Sep 21

Your Guide to Recent Facebook Changes

So far, for each of the following Facebook changes announced on their blog, about 20, 000 people have posted responses complaining about the changes.  That sounds like a lot until I tell you that 748,980,000 people didn’t complain.  In other words, it’s this all over again.

So what are the changes? Let me explain… no, there is too much. Let me sum up:

1. Top Stories and Most Recent now in one News Feed

Facebook’s own blog summed up this change nicely: “When you visit Facebook, you should see the things you’re most interested in…” So they are trying to make sure you do by ditching the old Two-Option News Feed, which made you choose either Top Stories (popular stuff in order of popularity) or Most Recent (chronological order).

That is SO yesterday…

Replacing it is a single News Feed which shows you both Top News and Recent stories.  Which you see where depends on when you last checked Facebook. If you haven’t been on in a while, you see Top Stories because you may miss something important by virtue of not scrolling through all of your friends’ posts since you last logged on. If you have been on recently you see Recent Stories since you haven’t missed anything important and there are not that many posts for you to wade through.

Don't be afraid - you still get to see everything.

If you haven’t visited Facebook for a while, the first things you’ll see are top photos and statuses posted while you’ve been away. They’re marked with an easy-to-spot blue corner.

Don't you feel hipper already?

If you check Facebook more frequently, you’ll see the most recent stories first. Photos will also be bigger and easier to enjoy while you’re scrolling through.

Hey look, photos just got a butt-load better too. Literally a butt-load. It's a technical term.

2. Ticker becomes official

The ticker is a live-feed area that sticks to the upper right corner of the screen and gives you a running play-by-play of what is happening literally right now.  Facebook has been playing around with the Ticker in various forms for a while now on a small scale, but now it is rolling out to everyone.  Click on anything in ticker to see the full story and chime in – without losing your place.  Seeing it move in real time is a little distracting and more than a little creepy if you think about it too long.  But we predict like all other Facebook changes people will hate it for two weeks, and then be unable to remember Facebook without it afterward.

I be creepin' on your Ticker, yo.

3. The Subscribe Button

The Subscribe button allows you to set just how much you want to hear from a person. In fact, Facebook will now allow you to subscribeto someone even if you’re not friends (or let others subscribe to you). The latter only works with posts set to public. You’re already getting your friends’ posts in News Feed. With the Subscribed button, you can choose how much you see from them:

  • All updates: Everything your friend posts
  • Most updates: The amount you’d normally see
  • Important updates only: Just highlights, like a new job or move

You can also decide what types of updates you see. For example, you could see just photos from one friend, no stories about games from another, and nothing at all from someone else.  You set it by visiting the person’t profile and hovering ove the Subscribe button.

No one wants to admit that Facebook can figure this stuff out for us... but they totally can.

Don’t want to set each one of your friends individually? Well, by default, all of your friends have been set to “Most Updates” which covers the majority of what you’re interested in.  You can then just reset the firends from whom you want All Posts or those from whom you want Only Important.  You can also use…

4.  The New Friend Button with Smart Lists

Now whenever you friend someone – or if you hover over the Friend Button on their profile – you have a few options you didn’t before. At the top of the list, you can easily set someone to “Close Friend” or only an “Acquaintance.” The former will automatically set their Subscription button to “All Posts” and the latter automatically sets it to “Only Important.” Also, you will receive a notification when someone in your Close Friends list makes an update so you are sure not to miss it.

Don't kid yourself, you are one smelly sock from moving to the acquaintance list.

Also, Facebook has anticipated (correctly in my case) that the hardest part of Friends List (or Google+ Circles for that matter) is that you have to curate the lists. So now, you’ll see smart lists that create themselves and stay up-to-date based on profile info your friends have in common with you–like your work, school, family and city. Facebook analyzes your work history, school, family and location to determine who will be added to your Smart List.

Yes, I went to California State University, Fullerton. You want fries with that?

You will also see the Friend and Subscribe buttons also work from the user’s hovercard when you mouse over their profile pic or name.

5. “Profile” disappears

The old right-hand corner trifecta “Home,” “Profile” and “Account” have parted ways.  Instead of Profile, you now have a small thumbnail and name of the user you’re logged in as – that should make things clearer when you are using Facebook as a Page.  Also, the “Account” has been replaced by a simple down arrow so you can access all your account, privacy and logout settings.

Yes, I know the ferret has more hair than I do.

6. Last but not least…

There are several smaller updates that are also rolling out:

  • You no longer need 25 likes on a business page in order to grab a custom URL
  • There is now a “Friend Activity” feed on business pages so that people can see how their friends interact with your page.
  • Facebook will try to not choke your inbox by emailing you a daily summary of the “less important” notifications instead of individual ones. If it makes you feel more alive to have a full inbox, you can change it back to individual emails on the notifications page .
  • Posts or comments in another language prompt the appearance of a “translate” button.
  • Posts that have been shared will now include a link you can follow to see who has shared them.
  • You can now post birthday wishes to peoples’ walls without ever leaving your home page. Just click the birthday’s link in the upper right, and watch the magic:

Now if only it would type for me.

If there are more updates forthcoming, we’ll update this post, so check back frequently.

Sep 13

Facebook and LinkedIn Resources

I recently spoke with a business group on the merits of Facebook and LinkedIn for business use.  Since our chat was all too brief, I wanted to place some resources on our website for attendees to refer to when they needed to know more. It occurred to me everyone may like to see such a list, so I decided we should do it as a blog post, and here it is.

At a Glance

For folks who know little to nothing about either or both services, LinkedIn and Facebook can look confusingly similar, but although they both constantly vie for each other’s customers, they both have their strong and weak points that make them the right tool for some, though maybe not others. Here’s the breakdown:

By the Numbers

Facebook is by far the 800-pound gorilla of social media. They have over 750 million members worldwide and over 200 million in the US. Over 80% of adult Americans under age 35 have Facebook accounts, and even 30% of those over age 55 do. Almost half of Facebook’s users log in every day, and half of those do so on a mobile device.  They also stay on Facebook for an average of 25 minutes/session! A new study also indicates that 57% of those who connect to a brand on Facebook do so for special offers.

By contrast, LinkedIn is still down around the 100 million member range worldwide, but the population of members on LinkedIn is overwhelmingly older and more affluent than the average Facebook user. Minorities are also significantly underrepresented on LinkedIn:

Takeaway: Know where your audience is before you decide a platform is wrong or right for your company. 

Getting more information:

Beginners hungry for more information on social media and permission-based marketing should check out the following resources:

Sep 10

Is Facebook one-upping Google+ Circles?

One of the things I’ve heard the Google+ fanbois go on about is how cool Circles are: you can actually group your friends and share content (or not) by those groups – why doesn’t Facebook do that?!

The answer, of course, is that they do… and have since 2007.

The problem with Facebook’s Friends Lists, though, is that they are notoriously hard to use and obscurely placed on the site so that only persistent power users ever find or use them. That was okay with Facebook, apparently, until the competition arrived and showed them up.

Facebook appears set to leapfrog Google+ now with a feature called “Smart Lists” which is in testing with a small group of users. According to Inside Facebook, Smart Lists will group friends by characteristics that they have in common and will keep themselves up to date. Provided the functionality is accurate, this would be even easier than Circles since you wouldn’t even have to keep things updated, bringing Friends Lists from worst to first on the features list.

How close this functionality is to the street is anyone’s guess at this point, but the test is a step in the right direction. If this is the kind of improvement competition brings on though, we hope Google+ will be around for a long time!

Sep 02

Our Amazing Connected Life

Always Connected
Created by: Online Schools

Aug 29

Is Facebook Killing Deals?

With the latest wave of changes to Facebook, many sources have reported that Facebook is killing off their Deals product.  This is true.  It is also false. Let me explain… no, there is too much, let me sum up:

Since Facebook feels that their platform should always have rigidly defined areas of doubt and uncertainty, they go out of their way to use new product names on at least two different products simultaneously.  Just look at how many different ways “Like” can be used. So there are actually two different types of Deals on Facebook and one is going away.  That would be the Facebook Daily Deals which are Groupon-like in nature.  This product is definitely being ditched.  That’s good news for Groupon, but it does make many industry pundits wonder whether or not Groupon really has a sustainable long-term business model if Facebook doesn’t find it worth following.

Facebook Places Deals are, at least for the time being, staying.  These are the deals you set up on your Places page that customers can redeem by checking in.  Brick-and-mortar businesses have found these invaluable, and even though the mobile-only Places functionality is being phased out in favor of the new enhancements to place tagging in regular status updates, it makes sense that check-in Deals will stay.  Of course, it wouldn’t be the first time that Facebook favored their own internal agenda over common sense if they did decide to kill check-in deals, but for now they seem safe.

So what new features in Facebook are confusing you?

Aug 28

Twitter… Faster than Earthquakes

Just had to share this clever tongue-in-cheek look at the speed of Twitter.  What’s the fastest tweet you’ve ever seen?

Aug 23

Facebook Updates Privacy Settings

If you felt the Virginia earthquake today, it was probably in response to Facebook announcing several privacy setting changes that show that it’s either listening to its users or Google+’s critics. If there’s one thing we’ve seen consistently from Google+ reviews it’s weak privacy controls, and that’s been a consistent criticism of Facebook’s over the years as well. But now it looks like Facebook wants to be the first to market with sensible tools to make amends.

Facebook Product Manager Kate O’Neill hopes none of these change will be misconstrued as the site resetting everyone’s privacy settings. Rather, people are gaining more control over them — or they will when these improvements roll out across the site this Thursday. Here are the highlights:

  1. Privacy settings will be more clearly defined and easier to access on a per-post basis, and Facebook has changed the word “everyone” to “public” in privacy settings, for clarity.
  2. Profile privacy settings, once only accessible on the “Privacy Settings” menu will now be accessible from the “Edit Profile” functionality where it’s much more intuitive to set the privacy setting for each section of your profile.
  3. You don’t need to be friends with someone to tag them in a post or photo and you don’t have to like a brand to tag it in a post or photo. In exchange though, users are gaining the ability to approve tags of themselves in others’ posts and photos, and all tags will include an attribution of the person who did the tagging.
  4. Places no longer require physical check-ins, so you can add a location to a post from your desktop. There is even now a Places icon right in the update bar.
  5. Users can edit the visibility of individual bits of content anytime after they post.
  6. The changes don’t affect mobile users, at least for now.

Let us know what other changes you notice on Thursday in the comments below.

Aug 11

More unannounced Facebook Changes

Facebook has rolled out a new interface for Account Settings. It seems to much more naturally organize function to make them easier to fine…

Yes… you’re right, we’re waiting for the other shoe to drop…

KLUNK!

There it is: As they have rolled out these great new features, they have reset some values to default, including your preference for secure browsing. If you had previously selected “use secure browsing (https) whenever possible” you may find that has been turned off, leaving your connection unsecure (http).

Just click “Account->Account Settings->Security” and then select the value you prefer.

Have you noticed anything else behaving unexpectedly?

Aug 02

Facebook Users at a Glance [infographic]

Here is a great inforgraphic we commissioned from the fine people at Fresh Roasted Graphics.  They really came through for us showing the massive impact that Facebook continues to have on our everyday lives.  Take a look and let us know what you think in the comments:

FB Infographic

 

Aug 02

Stepping in Twit: How Does This Keep Happening?!

Hot on the heels of Weinergate comes the latest high-profile Twitter misstep proving the adage that those who refuse to learn from history are doomed to repeat it.

The victim this time is PR agency Redner Group who yesterday lost its largest client when principal James Redner knee-jerked a tweet from the hip after encountering some unfavorable reviews of client 2K’s “Duke Nukem Forever”:

Twitter QuoteIt seems that even people who deal in the media for a living still don’t understand that the Internet is forever. Redner tried deleting the tweet, but unsurprisngly, it was too late.

Ars Technica’s gaming editor Ben Kuchera (who first reported the story) captured a screengrab of the tweetand a follow on tweet reading: “Bad scores are fine. Venom filled reviews … that’s completely different.”

Wired and AdAge quickly picked up the story, and before you knew it, the backpedaling Redner had dug a whole for his agency that no amount of apologizing would fill. AdAge reported that Redner tried apologizing on Twitter at first, and then began reaching out to media individually to apologize, but in some cases this only served to inform them about the error in the first place. Before the day was out, 2K issued a statement telling the media that the Redner Group would no longer be representing them.

If your company doesn’t have a system in place to QA posts prior to submission, perhaps now would be a good time to set that up.

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