Unless otherwise contracted, NetWeave bills its maintenance clients in advance rather than in arrears.
During the third week of the month, you will receive your bill for next month’s service. It is due on receipt, but no later than the first day of the service month. For example: on June 21 you would receive your invoice for July’s service, and it would be due in full no later than July 1. On July 2, it would be one day past due and by July 31, it would be 30 days past due.
Accounts with invoices past due may be subject to the following:
- 30-59 days past due – You will receive a courtesy call or email reminder to make payment as soon as possible. If you need to make special arrangements for the payment of your invoice, making those arrangements at this stage will avoid further restrictions on your account. We know that sometimes unique circumstances arise, and we always strive to work with our customers to seek mutually beneficial solutions to any problems that may arise.
- 60-89 days past due – All work on your behalf will be suspended, which may include restricting access to your social media account(s). Work will resume when your account is brought current, but you will not be entitled to any “make-up days” for the days that service was suspended. You will continue to be billed for services during the time your accounts are restricted. A late fee of 10% may be added to your invoice.
- 90+ days past due – In addition to suspensions, your social media accounts may be deleted and your bill turned over to a collections agency. A late fee of 20% may be added to your invoice.
To avoid any delays, or just to simplify your payment process, you can complete an auto-payment request in order to have us automatically charge your credit or debit card on your invoice’s due date. Simply request the form from your rep or from email@example.com anytime. You may also pay your invoice by check mailed to us at 7222 49th Place East, Palmetto, FL 34221, or pay online with a credit card or Pay Pal account from our website or Facebook Page.